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Sales, Social Media and E-commerce Associate

Smoke + Ash, a women’s boutique located on Toronto’s Queen Street West, is looking for a multi-talented associate to join our team on a part-time basis. If you have a passion for retail sales and want to further your skills in the areas of social media and e-commerce, then we want to hear from you. This role involves providing exceptional customer service, being the driving force behind several aspects of the business, and moving between functions at a moment’s notice.

About the company:

Smoke + Ash caters to women who appreciate a unique and engaging lifestyle shopping experience. We focus on contemporary style, offering standout pieces that are on trend, unique and easy to wear. Our collection of clothing, footwear and accessories is complemented by a meticulously curated assortment of lifestyle products that enhance and add value to our customers’ everyday lives.

The successful applicant will be joining a dynamic entrepreneurial culture, in which associates continually have the opportunity to advance their knowledge and skills. As part of a small and inclusive team, associates contribute to many facets of the organization and learn about the inner-workings of a fashion retail business.

The role includes the following:

 

Customer Service

  • Provide excellent in-store customer service, be a role model for service delivery and drive sales results
  • Uphold store operation standards to the highest level
  • Provide feedback to management on customer preferences and merchandise performance

 

Social Media

  • Research audience preferences and discover current trends
  • Create engaging posts that are consistent with the Smoke + Ash aesthetic and voice
  • Monitor engagement results and optimize content accordingly
  • Facilitate online conversations with our community and respond to queries
  • Coordinate new product posts with e-commerce launches

 

E-commerce

  • Manage the process of online product creation including product photography, photo editing and copywriting
  • Update the homepage and assortment to correspond with content, merchandising and marketing schedules
  • Analyze reports and generate actionable insights

 

Photography & Graphic Design

  • Coordinate on-figure product shoots
  • Take merchandise photos including on-figure and off-figure
  • Design newsletter emails and social media graphics

 

Qualifications:

  • Strong customer service orientation with proven sales track record
  • Positive attitude, independent and resourceful
  • Ability to deliver creative content that amplifies the Smoke + Ash brand
  • Knowledge of SEO or Google Analytics is an asset
  • Strong analytical skills
  • Excellent communication skills
  • Ability to handle multiple priorities and tight deadlines
  • Expertise in Facebook and Instagram platforms
  • Available for varied weekly shifts and full weekend availability

 

Experience Required:

  • Minimum 1 year of retail experience
  • Experience growing a social media account is an asset
  • Experience using Photoshop
  • Photography experience and ability to use a DSLR camera

 

To apply:

Email your cover letter and resume info@shopsmokeash.com. We thank all applicants for their interest, however, only those selected for an interview will be contacted. No phone calls please.